§ Privacy Policy - Welcome to Harlem is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. A Secure Server handles all orders placed through our on-line store. From there you will be entering our Secure Shopping Cart where all information transferred between your computer and our web server will be encrypted (coded) for privacy.
§ Contact us – We would like to hear from you.
Welcome to Harlem
55 West 116th Street, Suite 313
New York, New York 10026
Tel: (212) 662-7779
Fax: (646) 216-8644
§ Customer Care - If you have any questions about anything regarding Welcome to Harlem, please visit our Customer Care Inquiry section. Register you inquiry with us and we will respond within two business days.
§ Return policy -
§ Contact welcometoharlem.com within 14 days of receipt at ccare@welcometoharlem.com.
§ We will provide refunds or exchanges if ….
§ The wrong items were shipped or the merchandise was received damaged. These items must be declared to our customer service department within 48 hours of delivery.
§ All returns have a 10% restocking fee.
§ All books must be returned in their original condition.
§ All shrink-wrapped item must be unopened
§ In addition, we will only issue partial refunds for any fabrics that are cut to order: 50% of the item’s price.
§ We’ll notify you via e-mail of your refund once we’ve received and processed the return item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
§ The customer is responsible for carefully repackaging the items securely to avoid any damages during shipping. The customer pays for the return shipping and must insure the package. WelcometoHarlem.com is not obligated to issue a refund for return shipments that do not arrive at our facility.
§ Shipping fees are not refundable.
§ If you have any questions about our return policy, e-mail ccare@welcometoharlem.com
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